How do you get respect from your employees? Millennial employees in particular.
I have a client who is the CEO of a health care start up. She tells me this story:
“I was in a very important meeting and needed some information that was on another computer. I called a 23 yr. old employee and asked him to bring the document to me. His response was that he was busy. She said again that this information was vital to the success of her meeting and that he needed to bring it to her. He said, ‘I’m busy.’”
What factors might possibly have contributed to this breakdown in communication?
- An employee who does not understand the hierarchy of a corporation nor what his job entails nor does he care
- A CEO who happens to be a woman and therefore the young male pup does not give her the same respect that he would give a man.
- The female CEO talks like a girl and not like a CEO.
Who knows where the truth lies in this situation. It’s likely a combination of all factors – and a few I didn’t think to include. Let me give you a bit a background without revealing identities.
This female CEO is a client of mine who asked for help with her speaking voice and presence. She is a woman in her mid-forties who had a stroke 5 yrs. ago which resulted in her entire right side being paralyzed – including her right vocal cords.
She fought her way back to health – learned to walk and talk again. Her strength is to be greatly admired. Once she was back to health, she founded a start up. Gotta’ love her spirit too.
Her voice came back but without its’ prior beauty and strength. She and I are now working to restore her voice to its’ natural authority. The reason she shared her troubles with the 23 yr. old employee is that she wanted to know what else she might have done or done differently to get through to him.
- As a result of the stroke, her voice has a reedy, nasal quality so when she asks someone to do something, it has a whinny quality. People don’t take that seriously.
- The training she gets with me includes techniques to achieve a depth of tone quality so that she will speak with authority.
- Posture is also a factor. Her habit when in a meeting is to be hunched over her papers reading and checking facts.
- We also are training for the habit of body language that reflects her position and expertise. People respond very differently to powerful body language.
The Millennial will be fired. The CEO has to start searching for a new employee. Time and money lost is not the happiest of situations.
We are looking forward to much happier scenarios in the future when she has command of her authoritative body language and tone of voice.
I love what I do every day! I empower people’s lives by empowering their verbal communication skills. It’s a thrill to watch clients take quantum leaps forward and to see the amazing results.
How are your verbal communication skills?
Sally Morgan, trains executives to achieve unshakeable confidence, expert status and establish credibility through powerful communication skills. She bridges the chasm between how most folks are raised to communicate and how a businessperson needs to present for success.
Executives, Entrepreneurs, Speakers, Lawyers and other business professionals rely on Sally Morgan to help them become vocally empowered and professionally polished. Her clients have achieved great success on stages, in meetings, courtrooms and on marketing video.
The goal for all clients is to align verbal articulation and physical presentation with knowledge base and expertise. Ideas, concepts, arguments and the ever-ready joke become clear and tangible communication that elicits respect and response.
An innovator in the field of vocal training for the past 25 years, from inside the prestigious Actors Studio Drama School in NYC to Southern Brazil to the Screen Actors Guild Conservatory program, Sally Morgan has contributed to the accessibility of the vocal arts to all who seek her help: actors, singers, business executives, lawyers and politicians. You?